The shift is moving. Keep it moving.
Concya handles the calls, coverage, vendors, and guest recovery that interrupt service — then brings you the decisions only a manager should make.
From the first reservation to the last work order, Concya runs the house as one connected thread. Your team stays on the floor; the busywork gets done.
Calls answered · Shifts covered · Guests remembered
What the GM does
Six jobs, one calm operator.
Not a bot that answers the phone. A general manager that carries context across the whole day — and hands you the calls it can’t make alone.
Answer every call
Voice and text handled around the clock, with the guest’s history already in hand — not a script reading back their name.
Cover the shift
Find a fill-in, message the team, confirm the swap. The schedule heals itself while you run service.
Run the vendors
Chase late deliveries, log a broken fridge, open the work order. Supplier friction stops living in your head.
Recover the guest
Catch a bad night, apologize, and make it right before they walk out — then remember it so it doesn’t repeat.
Keep the house memory
Preferences, restrictions, and standing notes in one thread the whole team can see, not buried in a group chat.
Bring you the decisions
Anything that spends money or changes the schedule waits for your yes. Concya stages it; you sign off.
On a real shift
The interruptions that used to find you.
Every scenario below is a page Concya closes without pulling you off the floor. The thread stays open so the team sees what happened.
The Saturday double
Two covers on the books, a host calling in sick, and a delivery running late. Concya texts the on-call list, fills the gap, and reroutes the order — you hear about it after the rush.
The no-show
A regular party doesn’t arrive. Concya releases the table, texts the guest to confirm, and logs the preference so the next invite lands differently.
The 1 a.m. noise complaint
A guest calls the front desk. Concya answers with full context, opens the work order, and follows up in the morning with what was fixed.
A calm layer between the guest and the operation.
Voice calls get answered. Texts get routed. Requests get logged. Vendors get managed. All in one thread the whole team can see — across the channels your guests already use.